refund and replacement form

1

Eligibility Pre-Check

Which issue applies to you?*

Logistics Error

Wrong size/color/model - within 3 business days

Arrival Damage

Broken/torn/defective - within 3 business days

Performance Failure

Material failure during use - within 15 business days

Lost in Transit

No tracking movement

Delivery date*

Your claim may not be eligible. Claims must be filed within the specified timeframes.

2

Order Information

Order number*

Email address used for order*

Tracking number*

3

Mandatory Evidence Upload

Shipping Label Photo*

Click to upload shipping label photo

Clear photo of original label on packaging (JPG, PNG)

Product Flat-Lay Photo*

Click to upload product flat-lay photo

Item on plain surface, well-lit (JPG, PNG)

10-Second Video*

Click to upload 10-second video

Demonstrating defect/failure in HD (MP4, MOV)

⚠️ DO NOT RETURN THE ITEM - Unauthorized returns void eligibility

4

Resolution Preference

Select your preferred resolution*

Path A: Free Replacement

15-23 business days

Path B: Full Refund

10-15 business days

5

Issue Description

Describe the issue in detail*

6

Contact Information

Full name*

Phone number*

Confirm email*

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Quality Resolution Form

Eligibility Pre-Check

Order Information

Mandatory Evidence Upload

Resolution Preference

Issue Description

Contact Information

Country/region

Quality Resolution Form

Eligibility Pre-Check

Order Information

Mandatory Evidence Upload

Resolution Preference

Issue Description

Contact Information